Order Information

HOW TO ORDER

Order online, by phone, or in our showroom.

Toll-Free: 1-800-327-2520
Email: Toolworks@lie-nielsen.com

Please do not send credit card information via e-mail as it is NOT secure. If you place your order on this website, your information IS secure.

Note on credit card processing: When you place an order, it will appear as a “pending transaction” on your card. We will not charge your card until your order is shipped. This pending transaction will not affect your credit limit until the charge goes through.

Operational hours: Our showroom and sales office are open Monday through Friday, from 8:30 a.m. to 5 p.m. EST. Our showroom is also open on Saturdays, from 9 a.m. to 3 p.m. EST, from Memorial Day to Christmas.

Please note that orders placed after 4:30pm EDT will ship the next business day.

REDEEMING GIFT CERTIFICATES

If you are redeeming a gift certificate, please enter the gift certificate number on the payment screen during checkout. You may redeem multiple gift certificates for an order. If the order amount is greater than the value of your gift certificate, you may enter a credit card number to cover the remaining balance after you have entered the gift certificate number. (Please note: You must redeem any and all gift certificates you wish to use on an order first, before adding credit card information.) If the order amount is less than the value of your gift certificate, the balance of the gift certificate will remain active and can be redeemed on future orders using the same gift certificate number.

OVERSEAS ORDERS

Overseas customers are welcome to order directly through Lie-Nielsen Toolworks, USA. Prices are in US dollars. Purchaser is responsible for all duties or other customs charges.

If you're interested in seeing our tools in person or ordering locally, please visit our representatives at other fine tool stores in Asia, Australia, and Europe for local pricing and availability.

CANADIAN ORDERS

Canadian customers are welcome to order directly through Lie-Nielsen Toolworks, USA. Our prices are listed in US Dollars.

We recommend that Canadian customers select UPS Air services or USPS Priority Mail Service. With these methods you should not be charged any brokerage or duties fees, although taxes on your order may be charged upon delivery.

Please note that UPS Ground service is not recommended, as taxes, brokerage, and duties fees are generally charged on import and can exceed 25% of the total cost of the order.

SHIPPING CHARGES

Actual shipping costs are charged on all orders.

Bench Shipping:  We prefer to use a furniture moving company, who will blanket wrap your bench, deliver it and set it up for you. This services takes longer, but is worth the wait.

If you wish to have your bench shipped by Common Carrier, we will need to build a crate, which costs $200. With the crate fee, total shipping cost is usually about the same as the blanket wrap option, but it is faster.

Or, you are welcome to pick up your bench at our shop in Maine. Maine State Sales Tax will apply.

AVAILABILITY

While we make every effort to maintain stock on all our products, quality is our highest priority. Our tools are not mass produced. We may have to ask for your patience until your tool is ready to ship, but we think you'll find the tool you get will be worth the wait. In most cases, the delay for regular production tools is less than three weeks. Some specifically identified tools are special order items with limited availability and may take longer. In any case, if you pay by credit card, we won't charge you for a tool until we actually ship it to you.

GUARANTEE

Materials and workmanship are guaranteed for the life of your tool. If you are dissatisfied for any reason, return the tool within 30 days of purchase for your money back. Call for repairs or replacement parts. We are available toll-free at 1-800-327-2520 for advice if you have a problem with one of our tools.

INSTRUCTIONS FOR RETURNS

If you need to return a tool to us for any reason, please be sure to wrap the item carefully and pack in a sturdy box. Please include your name, contact information, and a detailed explanation for the return and send tools fully assembled with all screws well tightened to avoid damage in transit. Please insure it with the Postal Service or UPS, whichever you prefer to use. Call toll free 1-800-327-2520 (or 1-207-273-1520))